Return Policy for GSMBasket.com

Effective Date: 22-112024

At GSMBasket.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you can initiate a return request in accordance with our Return Policy outlined below.

1. Eligibility for Returns

• Products can be returned if:
  • They are damaged, defective, or not as described.
  • They are unused, in original packaging, and with all tags and accessories intact.
• Important: Our seal on the product and the package must be intact. A video showing the unsealing of the package in a single frame is required for any return request to be processed.

2. Conditions for Non-Returnable Items

The following items are non-returnable:

• Products damaged due to improper use or handling by the customer.
• Items without the original packaging, accessories, or proof of purchase.
• Items purchased in special clearance sales or marked as “Non-Returnable” on the product page.

3. Return Window

• Returns must be initiated within [Insert Timeframe, e.g., 7 days] of receiving the product.
• The return request can be raised through your GSMBasket.com account or by contacting our customer support team.

4. Return Process

1. Initiate Return: Log in to your account, go to "Orders," select the product, and click on "Return."
2. Provide Proof: Upload the unboxing video showing the intact seal being cut in a single frame.
3. Approval: Once reviewed, you will receive an approval email with instructions.
4. Pickup or Drop-off: A pickup will be arranged, or you may be asked to drop off the product at a designated location.
5. Inspection: Returned items will be inspected for compliance with our policy.

5. Refunds and Replacements

• Refunds will be processed within [Insert Timeframe, e.g., 7-10 business days] after the returned product passes inspection.
• Refunds will be credited to the original payment method or as store credit.
• Replacement requests will be fulfilled subject to product availability.

6. Shipping Costs for Returns

• Shipping costs for returns will be borne by GSMBasket.com for eligible cases such as defective or incorrect products.
• For other cases (e.g., change of mind), return shipping costs will be deducted from the refund amount.

7. Important Notes

• Ensure the product is securely packed to avoid damage during return transit.
• Products without the required unboxing video proof or with a broken seal will not be eligible for returns.

8. Contact Us for Returns

If you need assistance with your return, please contact us:

• Email: returns@gsmbasket.com
• Phone: +9132042099

By shopping with GSMBasket.com, you agree to this Return Policy. Thank you for your cooperation in making the return process smooth and efficient!