Support Policy for GSMBasket.com

Effective Date:22-11-2024

At GSMBasket.com, we are dedicated to providing reliable and timely support to ensure a smooth shopping experience for our customers and sellers. This Support Policy outlines how we handle inquiries, issues, and requests.

1. Support Coverage

Our support team is available to assist with:

• Order inquiries (status, cancellations, modifications).
• Technical assistance for products purchased on GSMBasket.com.
• Returns, refunds, and replacements.
• Account-related issues (login, registration, or updates).
• Seller and partner support.

2. Support Channels

You can reach our support team through the following methods:

• Email: support@gsmbasket.com (response within 24 hours on business days).
• Phone: [Insert Contact Number] (available during working hours).
• WhatsApp Support: [Insert WhatsApp Number].
• Live Chat: Available on the GSMBasket.com website.

3. Working Hours

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday and Public Holidays: Closed

4. Response Time

• Our team strives to acknowledge all inquiries within 24 hours.
• Resolution times may vary depending on the complexity of the issue, with most cases resolved within 2-5 business days.

5. Escalation Process

If you are not satisfied with the initial resolution, you may request to escalate your concern:

1. Reply to the email or call us to indicate the need for escalation.
2. Your case will be reviewed by a senior support representative.
3. Escalation cases will be prioritized, and a resolution will be provided within 2 business days of escalation.

6. Technical Support

For products such as mobile tools, phones, and LCDs:

• Basic troubleshooting assistance will be provided for issues reported within the warranty period.
• For further technical support, you may be directed to the manufacturer or an authorized service center.

7. Dispute Resolution

If disputes arise, GSMBasket.com will mediate in accordance with applicable Indian laws and our policies. Sellers and customers are encouraged to resolve issues amicably with our assistance.

8. Seller Support

Dedicated support is available for registered sellers for:

• Product listing and management.
• Payment and fee clarifications.
• Account-related queries and policy compliance.

For seller support, email us at sellersupport@gsmbasket.com.

9. Limitations of Support

• We cannot provide assistance for products or services not purchased through GSMBasket.com.
• Any unauthorized alterations, misuse, or third-party repairs will void support eligibility.

10. Feedback and Suggestions

Your feedback helps us improve! Share your suggestions or complaints at feedback@gsmbasket.com.

11. Contact Us for Support

• Email: support@gsmbasket.com
• Phone:+919032042099
• Live Chat: Available on the GSMBasket.com website

Thank you for choosing GSMBasket.com. We are committed to providing you with excellent service and support!